Case Studies

Real results across resorts, alternative stays, and multifamily.

Pelican Hill

Challenge: Rising labor costs and high service bar.
Action: Implemented CPOR model and guest‑experience initiatives.
Result: $400K annual labor savings; Forbes Five Star & AAA Five Diamond.
Bode & Drift

Challenge: Launch and scale boutique concepts in competitive markets.
Action: Openings, budgeting, acquisitions, technology; new protocol strategies.
Result: #1 Tripadvisor; profitable within four months.
Villas Fashion Island

Challenge: Open and stabilize a 525‑unit luxury multifamily complex.
Action: Opening leadership and immersive team training program.
Result: $2.2M annual rent during tenure.
Institutional Mixed‑Use

Challenge: Position and operate a 1,000‑unit MF + 200‑key hotel + 80‑key alt‑stay asset.
Action: Created coexistence strategy and ongoing asset management oversight.
Result: Efficient operations and portfolio alignment; ongoing engagement.

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Kasey Suryan, Managing Partner

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Robert Cuillard

“Santosh and his team delivered measurable results in record time—balancing guest satisfaction with NOI like true owners.”